Customer Service
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Bulk Ordering / Wholesale / Collaboration
Please contact us if you are interested in opening a business account and our representative will reach out to you. Email: cs@mikoau.com -
You may request to cancel, change your order and shipping information ONLY IF your order has not been processed. Please email cs@mikoau.com to confirm the latest order status and get approval for cancellation. Please note it will take the courier 1-2 working days to update us the shipment trackin...
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If you did not receive any email update, there are 2 common reasons: First, check your Email junk inbox to see if the emails are there If not, it could be you made a typo error on your email address when you placed your order. Please contact us and we will help you update the correct email addre...
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How Do I Check My Order Status?
Desktop/Tablet User: After you sign into your Miko Place store account, go to “Order” tab then click on the specific order # you want to check. You will see your order detail, status and tracking number(s) and the tracking link per order. Smart Phone User: After you sign into Miko Place store acc... -
How to Change My Shipping Address
The shipping address I provided was incorrect, how can I change? The first thing you do is contact us IMMEDIATELY, we can correct the address if the package is not shipped. Once the package is shipped, we may not able to change address as the limitation on sender. But you may contact AUSPOST or y... -
Contact us Page
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We cannot accept any refund or returns because of the customer’s personal circumstances in any case, but in such case please contact us, we will try to make arrangement and courtesy for you. We have implemented technology in every step of our packing process in order to avoid packaging mistakes a...
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1. You can find your Tracking Number(s) by email. You will receive an automated email with your order shipment(s) tracking number(s) once your order is processed and all the package(s) are shipped. Please also check your Junk/ Spam email folder. 2. or You can login to your Miko Place store accoun...
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We accept PayPal and major credit cards ( VISA, MasterCard, American Express or Discovery) Payment will be charged in AUD$
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Can I return my order? We cannot accept any refund or returns because of the customer’s personal circumstances in any case, but in such case please contact us, we will try to make arrangement and courtesy for you. We have implemented technology in every step of our packing process in order to avo...
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Occasionally, order may get delivered later than the estimated time etc. The delivery service can be impacted by Royal Mail operation or random custom inspection, re-routed delivery, weather related condition, incidental case, increased parcel volume, etc. Those conditions caused by delivery serv...